Get a Quote
CONNECTED CUSTOMER EXPERIENCES
CUSTOMER PORTAL DEVELOPMENT

Give Your Customers One Place to Get Things Done.

Layercodes provides customer portal development services for businesses that need secure, easy-to-use digital experiences for customers, clients, partners and members. We build custom portals for account management, documents, orders, payments, support, bookings, projects, reports and self-service workflows.

Customer Portals Client Portals B2B Portals Self-Service Portals Partner Portals Custom Web Portals
Customer Portal Secure Digital Workspace
SECURE
PORTAL
Dashboard
Orders
Documents
Invoices
Support
Profile
CUSTOMER DASHBOARD Welcome Back Everything you need in one secure portal.
Orders 12
Invoices 04
Tickets 02
Recent Activity VIEW ALL
Order #LC-1048 ACTIVE
Invoice #INV-228 PAID
Project Document READY
Secure Access Role-Based User Accounts
Self-Service Reduce Repetitive Support
Connected CRM, ERP & API Integration
Custom Built Designed Around Your Business
CUSTOM CUSTOMER PORTALS

Stop Making Customers Email You for Everything.

Customers should not need to call or email your team every time they want an invoice, document, order status, report, booking update or account information.

A well-designed customer self-service portal gives users secure access to the information and actions they need while helping your internal team reduce repetitive administrative work.

01
One Secure Login Give customers a dedicated account for accessing services.
02
Self-Service Let users complete common actions without waiting for staff.
03
Real-Time Visibility Show relevant orders, projects, documents and account activity.
04
Connected Systems Connect portal experiences with your business software.
PORTAL DEVELOPMENT SERVICES

Custom Portals for Customers, Clients & Business Partners.

We design and develop secure web portals around your users, workflows, data and business requirements.

01

Customer Portal Development

Secure customer dashboards for account information, orders, documents, payments, services, support and business interactions.

02

Client Portal Development

Professional client portals for projects, files, approvals, communication, invoices, reports and service delivery.

03

B2B Customer Portals

Business-to-business portals for customers, distributors, vendors and commercial partners with customized access and workflows.

04

Self-Service Portals

Help users access information, submit requests, download files, update details and complete routine actions independently.

05

Partner & Vendor Portals

Centralize partner onboarding, documents, orders, tasks, collaboration and other shared business processes.

06

Custom Web Portal Development

Build completely custom portal applications when generic portal software cannot support your workflows or integrations.

CONNECTED EXPERIENCE

One Login. One Dashboard. Everything Connected.

A customer portal becomes valuable when it connects the customer experience directly with your internal business operations.

Instead of creating another isolated application, we can connect your portal with appropriate CRM, ERP, custom software, ecommerce, payment, document and workflow systems.

01
Secure Customer Login User authentication and controlled access.
02
Personal Dashboard Relevant information based on the user account.
03
Self-Service Actions Orders, documents, payments, requests and support.
04
Business Systems Update Relevant data moves into connected internal systems.
05
Customer Stays Informed Users gain clearer visibility into their activity.
CUSTOMER PORTAL FEATURES

Everything Your Customers Need in One Digital Workspace.

01 / ACCESS Secure User Login Individual customer accounts with controlled portal access.
02 / DASHBOARD Personalized Dashboard Show information relevant to each customer or account.
03 / PROFILE Account Management Allow customers to manage appropriate account information.
04 / DOCUMENTS Document Management Upload, access and organize customer-specific documents.
05 / ORDERS Order Tracking Provide visibility into orders and relevant statuses.
06 / PROJECTS Project Visibility Give clients access to project information and updates.
07 / BILLING Invoices & Payments Display invoices and connect appropriate payment workflows.
08 / SUPPORT Support Requests Let customers submit and track service requests.
09 / COMMUNICATION Notifications Surface relevant updates and account notifications.
10 / REPORTS Reports & Downloads Provide approved reports, statements and downloadable files.
11 / PERMISSIONS Role-Based Access Control features and information available to different user roles.
12 / MOBILE Responsive Portal Make portal features accessible across desktop, tablet and mobile.
PORTAL INTEGRATION

Connect Your Customer Portal With Your Business.

A portal should not create another place where your employees need to manually copy information.

Where suitable integrations are available, Layercodes can connect your portal with CRM, ERP, custom software, ecommerce platforms, payment systems, APIs and business workflows.

This creates a more connected customer experience while helping internal teams reduce duplicate work.

CRM Integration Connect customer accounts, enquiries and sales information.
ERP Integration Surface appropriate order, billing or operational information.
Payment Integration Connect suitable payment workflows and billing systems.
API Integration Exchange relevant information with third-party applications.
Custom Software Connect portal features directly with your business application.
Automation Trigger workflows based on customer actions and events.
BUSINESS VALUE

Better Customer Experience. Less Repetitive Administration.

Customer portals can improve both sides of the relationship — giving customers better access while simplifying internal service processes.

01 / EXPERIENCE Better Customer Experience Give customers convenient access to services and information.
02 / SELF-SERVICE Reduce Routine Enquiries Let customers access common information without contacting staff.
03 / VISIBILITY More Transparency Provide clearer visibility into orders, projects and account activity.
04 / OPERATIONS Less Manual Administration Reduce repetitive document, update and communication tasks.
05 / CONNECTION Connected Data Link customer interactions with appropriate internal systems.
06 / GROWTH Scalable Customer Service Support more customers without making every interaction manual.
PORTALS BY INDUSTRY

Customer Portal Solutions for Different Business Models.

Logistics & Supply Chain Shipments, documents, invoices and tracking information.
Professional Services Projects, files, invoices, approvals and client communication.
Healthcare Appropriate appointment, service and customer workflows.
Construction Project updates, documents, approvals and customer access.
Real Estate Documents, enquiries, properties and customer workflows.
Travel & Hospitality Bookings, itineraries, documents and customer accounts.
Ecommerce & Retail Orders, account details, invoices and support.
SaaS & Technology Subscription, account, support and service dashboards.
WHY LAYERCODES

More Than a Login Screen and Dashboard.

We combine UI/UX, custom software engineering, integrations and automation to build portals around complete customer journeys.

01 / STRATEGY Business-First Planning We understand what customers need to accomplish before building.
02 / UX Easy-to-Use Experience Clear interfaces designed around practical customer actions.
03 / CUSTOM Custom Development Portal features built around your specific business requirements.
04 / INTEGRATION Connected Architecture Integrate appropriate CRM, ERP, APIs and business software.
05 / AUTOMATION Workflow Automation Trigger internal processes from customer portal activity.
06 / SCALE Built for Growth Create portal architecture that can evolve with your business.
DEVELOPMENT PROCESS

From Customer Requirements to a Connected Portal.

01
Discover Understand your users, workflows, systems and business requirements.
02
Plan Define portal features, permissions, integrations and user journeys.
03
Design Create intuitive interfaces for desktop, tablet and mobile users.
04
Build & Integrate Develop portal features and connect required business systems.
05
Launch & Scale Test, deploy and evolve the portal as your requirements grow.
CUSTOMER PORTAL DEVELOPMENT COMPANY INDIA

Custom Portals That Connect Customers With Your Business.

Layercodes builds secure customer, client, partner and self-service portals for businesses in India and international markets.

Customer Portal Development Company in India

Layercodes is a customer portal development company in India providing custom portal development for businesses that need secure digital access for customers, clients, partners or members. We build responsive portal applications around real business workflows, user requirements and connected systems.

Custom Client Portal Development

Our client portal development services help service businesses centralize projects, documents, invoices, approvals, communication and customer activity. Client portals can be integrated into a wider custom software solution where more advanced operational functionality is required.

Customer Self-Service Portal Development

A customer self-service portal can give users access to account information, documents, order status, invoices, reports, requests and support without depending on manual assistance for every interaction. This can create a more convenient customer experience while simplifying repetitive service processes.

B2B Portal Development

Layercodes develops B2B customer portals for companies that work with commercial customers, distributors, vendors and business partners. Role-based access, dashboards, orders, documents, account information and workflows can be customized around the requirements of each business.

CRM & ERP Integrated Customer Portals

Customer portals can become significantly more useful when connected to internal business systems. Where appropriate integrations are available, we can connect portal workflows with CRM, ERP and custom applications. Explore our CRM & ERP solutions .

Automated Customer Portal Workflows

Portal actions can also trigger internal business workflows. A customer request might create a task, update a system, route a document or start an approval process. Our business automation solutions can help connect these customer interactions with operational processes.

CUSTOMER PORTAL FAQ

Customer Portal Development Questions.

What is a customer portal?
A customer portal is a secure digital application where customers can log in and access relevant account information, documents, orders, invoices, reports, support, services or other features provided by a business.
What is the difference between a customer portal and a client portal?
The terms are often used for similar systems. A customer portal may serve buyers or users of a product or service, while a client portal is commonly used by professional service businesses to share projects, files, invoices, approvals and communication with clients.
Can Layercodes build a completely custom customer portal?
Yes. Layercodes can develop custom portal applications around your specific users, workflows, dashboards, permissions, integrations and business requirements.
Can a customer portal connect with our CRM or ERP?
Yes, where suitable APIs or integration methods are available. A customer portal can exchange relevant information with CRM, ERP, custom software and other business systems.
Can customers upload and download documents through the portal?
Yes. Document upload, download, categorization, access permissions and document-related workflows can be included based on the requirements of the project.
Can you add online payments to a customer portal?
Payment functionality can be integrated when an appropriate payment provider and integration method are available. The exact workflow depends on your billing and business requirements.
Can customer portal actions trigger business automation?
Yes. Portal activity can trigger appropriate workflows such as creating tasks, routing requests, updating systems, generating notifications or starting approval processes.
Are your customer portals mobile responsive?
Yes. Customer portal interfaces can be designed to work across desktop, tablet and mobile devices. A separate mobile application can also be developed when the business requires it.
BUILD A BETTER CUSTOMER EXPERIENCE

What Should Your Customers Be Able to Do Online?

Tell us what your customers currently call, email or wait for. We can help turn those interactions into a connected digital portal.

Discuss Your Portal